What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I cannot create a PDF form, it redirects to a blank page with a code string, can you make one for me?

    Asked by lewri on April 07, 2014 at 01:13 PM

    It's returning the following error inside the PDF, which is blank: v8_build_source.js:38: Error loading file load( configFile + '.js'); ^


    http://www.jotform.com//?formID=32191461697864 - Societies Democracy Survey




    Page URL:

  • Profile Image

    Answered by EliezerN on April 07, 2014 at 02:22 PM

    Do you mean that you cannot create the PDF file of your form? I was able to reproduce the issue:

    So, I cloned your form and tried creating the PDF file with that version, however, it shows the same error. So,I forwarded this issue to our next level support so that they can fix this issue as soon as possible.

    We will inform you once this issue is resolved.

    Thanks for your understanding.


  • Profile Image

    Answered by lewri on April 21, 2014 at 11:29 AM

    Hi Did you have any updates on the problem?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 21, 2014 at 12:46 PM

    Hello lewri,

    Unfortunately, we have not received any update from our back end team yet. Upon checking the bug ticket status, I found that it is already in assigned status. We will get back to you as soon as this issue gets resolved.

    Thank you!

  • Profile Image
    Chief Technology Officer

    Answered by eee on April 25, 2014 at 06:07 AM

    Hey @lewri,

    Problem has been fixed,

    Kindest Regards,

    - Ertugrul.