What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emailed Form Results Changed Look

    Asked by ddtadmin on July 26, 2011 at 04:44 PM

    I've been tweeking a new form. The emailed results were coming through as a nice little form, however, they are now showing up as text only. I've changed the email settings from text to html and vice versa but it doesn't make any difference. Can you tell me if I checked something in advertently? The nice little graphic is much easier to read.

    Thank you.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 05:01 PM


    The only solution to this problem is to re-create your notification email template. To do so, delete the notification first by clicking Setup & Embed > Email Alerts > Notification (Hale Hula Request), then click the Delete Email button in the Compose Email screen.


    Next, create a new notification by clicking Setup & Embed > Email Alerts > Add New Email. Configure the new Email to suit your preference.

    Of course, do not click the Switch to Text Mode button ever again :)