What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why don't Next and Back buttons work on mobile devices?

    Asked by jeffcoextension on April 07, 2014 at 01:28 PM

    I have had a couple people try to respond to the survey from their mobile device.  The "next" button does not take them to the next screen.  Can I fix that?

    Mobile survey next mobile device
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    JotForm Support

    Answered by Mike_T on April 07, 2014 at 02:57 PM

    If you embedded the form to some web page, the issue might be related to the conflicts between form and other scripts on the page. If this is the case, please provide us with a link to the web page in question. Then, we will try to test the form.

    Thank you.

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    Answered by jeffcoextension on April 07, 2014 at 05:18 PM

    This was not embedded.  And it turns out one person who had a problem was on a PC and the other was on a mobile.  I sent them the link within an e-mail. Several responses have come through fine from others.  Those who had the problem found that the button to move to the next page did not work.

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    JotForm Support

    Answered by BDAVID on April 07, 2014 at 07:40 PM

    Hi, I just tested one of my forms that contains next/back buttons, and it is working fine in all browsers(Chrome, FireFox, IE, Safari) of my PC, I tried it also in my mobile device and it did work too. Please share the URL of your form where you have received reports about that problem, so we can check further.

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    JotForm Support

    Answered by BDAVID on April 07, 2014 at 07:56 PM

    Hi again, I just realized you only have one form on your jeffcoextension account, which is this http://www.jotform.us/form/40915416745154, If this is the form in question, I just tried it on my PC and Mobile too, and it works fine.

    Have you received any other reports from others besides the two reports you mentioned? Have you asked them if the issue still persists? If the issue still persist, let us know in what browser´s version, and mobile device that error is  happening.