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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We received a billing request for April, but our account information states we are good through July?

    Asked by doawebmaster on April 07, 2014 at 02:04 PM

    I asked our accounts payable to pay the bill; however, please clarify when our bill is due and how long our account is available for.  Thank you.

    and
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    JotForm Support

    Answered by TitusN on April 07, 2014 at 04:20 PM

    Hello,

    The previously refunded payment for the Premium Yearly Plan #INT130731-4712-10129B for  $90 was the one meant to run till July 31 2014. I belive it was refunded due to double billing, and thereby cancelling that subscription along with its duration.

    The current Economy plan that you now have #79329654 was initiated on April 7,  2013, and the renewal date being April 7, 2014 for $199.50.

    Having said that, I see that you have already paid for this annual period.

    Owing to the double billing situation with the two subscriptions (recently corrected), I have therefore advanced your next billing date to July 6, 2015 for $199.50 ref #79329654 from April 7, 2015. 

    I hope this is fair - do let us know, and we apologize for the inconvinience.

     

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    Answered by doawebmaster on April 08, 2014 at 12:09 PM

    Thank you for the resolution.  We believe this solution is fair and are happy to keep doing business with you.  We appreciate the speedy and thoughtful response!

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    JotForm Support Manager

    Answered by Jeanette on April 08, 2014 at 02:00 PM

    Very glad to hear your feedback. Cheers!