- doawebmasterAsked on April 07, 2014 at 02:04 PM
I asked our accounts payable to pay the bill; however, please clarify when our bill is due and how long our account is available for. Thank you.
- JotForm SupportTitusNAnswered on April 07, 2014 at 04:20 PM
The previously refunded payment for the Premium Yearly Plan #INT130731-4712-10129B for $90 was the one meant to run till July 31 2014. I belive it was refunded due to double billing, and thereby cancelling that subscription along with its duration.
The current Economy plan that you now have #79329654 was initiated on April 7, 2013, and the renewal date being April 7, 2014 for $199.50.
Having said that, I see that you have already paid for this annual period.
Owing to the double billing situation with the two subscriptions (recently corrected), I have therefore advanced your next billing date to July 6, 2015 for $199.50 ref #79329654 from April 7, 2015.
I hope this is fair - do let us know, and we apologize for the inconvinience.
- doawebmasterAnswered on April 08, 2014 at 12:09 PM
Thank you for the resolution. We believe this solution is fair and are happy to keep doing business with you. We appreciate the speedy and thoughtful response!
- JotForm Support ManagerJeanetteAnswered on April 08, 2014 at 02:00 PM
Very glad to hear your feedback. Cheers!