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  • Profile Image

    Form not sending submissions to Dropbox

    Asked by Madrona on April 07, 2014 at 05:18 PM

    Hello,

    I have two forms that are not sending submissions to my Dropbox. I have not had this problem with the other forms I have created, just these two.

    Links:

    http://www.jotform.us/form/40477934343156

    http://form.jotformpro.com/form/40337046947963

    We have tried using a different person's Dropbox account (linked to the same Dropbox for Office account), using Chrome instead of Safari, unlinking and relinking the form. Each time it says is has successfully linked with Dropbox but none of the submissions appear in our Dropbox (online or in the Dropbox folder on a desktop).

     

    It is super important to that this get fixed!

    Please help!

    Submissions dropbox JotForm problem office
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 07, 2014 at 10:28 PM

    Hello Madrona,

    I did check your form and did not find any issue with the dropbox integration. It should send the submission to your dropbox account normally.

    I cloned your form and integrated it with my dropbox account. I sent a test submission and it was successfully sent to my dropbox account.

    Upon taking a closer look at your integration, I found that you have set the "Submission Folder" name as "ID". This seems to be issue why your submissions are not going to your dropbox account. The prefix you have added in your "Unique ID" field is "S&T - " but it actually adds this "S&T - ". According to me this is the only issue which breaks the integration.

    I am creating a bug report and sending it to our back end team. We will get back to you as soon as we receive any update form them.

    While they look into this issue, I would suggest you to please remove the "&" from your unique id prefix and that should solve your problem.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by liyam on April 09, 2014 at 08:16 AM

    Hello Madrona,

    This bug is now fixed.  You may now use ampersands with your unique ID as part of your foldername on your dropbox.

    If you have other questions, or if the problem persists, please do let us know.

    Thanks.