What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Page not refreshing

    Asked by ruthjohnson on July 26, 2011 at 07:00 PM

    I have added the form to a Joomla website, it has been working for months, last night I added more fields and the form on the website updated straight away (as it usually does) today I removed a field and the website is not showing the changes, however the form does when you use the url, I have reset my browsers, used other browsers/computers etc.. nothing. I have also added new pages on the website and re-added the code and they still do not work.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 07:39 PM

    Hi Ruth,

    This problem is location-specific, since it is caused by selective delays in our Content Delivery Network. As a matter of fact, the embedded form on your site displays the updated version on my end.

    Please bear with us, as we are currently investigating the root cause of this issue.

    You can either try using the embed codes below or wait for it to update (it will update eventually, although it may take some time).


    <script src="//www.form.jotform.com/jsform/11074043220"></script>


    Notice the www as opposed to form like what the Embed Form wizard gives out.

    If using this embed method does not help, you may just have to wait. Sorry for the inconvenience.


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    Answered by ruthjohnson on July 26, 2011 at 07:41 PM

    Thanks, I added the www. and now it works

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    JotForm Support

    Answered by NeilVicente on July 26, 2011 at 07:54 PM

    That's good to hear Ruth! Thank you too for choosing Jotform as your Form Builder of choice. Feel free to contact us again if you have anything else to ask.