- oulslAsked on April 08, 2014 at 07:57 AM
I have been getting a lot of complaints that the form is not showing up for people. They open the page and it is a blank page. I have been using Jotform for years, and it just started happening frequently the last three or four months.
- JotForm SupportTitusNAnswered on April 08, 2014 at 09:26 AM
I ran a number of tests across Operating systems and browsers - could not seem to reproduce the error.
Just to clarify - is it the form container that is empty or is it the whole page?
Any speficif error reports that have been forwarded?
I checked the source for any errors - your page has no script or HTML errors whatsoever, and all the code looks good.
A Possible troubleshooting proceedure
I'm not sure what is causing this, but we can try to narrow down the issue - would it be possible to create test page on your website?
If you can, please do, then grab the form's source code and place it in a div or on its own standard HTML page.
Following that, we can create an Iframe and embed it on the same page <iframe src="link_to_test_page" height="..px" ; width = 100%></iframe>
This method will exclude which domain could be causing this -
If you do not experience any more issues - then our Iframe may have some loading issues -
If you do - then its been Isolated to your web-server - and we can offer some further advice from there.
Let us know.