My form does not show up properly when embedded into my website.

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    Asked on April 08, 2014 at 07:57 AM

    I have been getting a lot of complaints that the form is not showing up for people.  They open the page and it is a blank page.  I have been using Jotform for years, and it just started happening frequently the last three or four months.

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    Answered on April 08, 2014 at 09:26 AM


    I ran a number of tests across Operating systems and browsers - could not seem to reproduce the error.

    Just to clarify - is it the form container that is empty or is it the whole page?

    Any speficif error reports that have been forwarded?

    I checked the source for any errors - your page has no script or HTML errors whatsoever, and all the code looks good.

    A Possible troubleshooting proceedure

    I'm not sure what is causing this, but we can try to narrow down the issue - would it be possible to create test page on your website?

    If you can, please do, then grab the form's source code and place it in a div or on its own standard HTML page.

    You can get the form's source code using this guide.

    Following that, we can create an Iframe and embed it on the same page <iframe src="link_to_test_page" height="..px" ; width = 100%></iframe>

    This method will exclude which domain could be causing this -

    If you do not experience any more issues - then our Iframe may have some loading issues -

    If you do - then its been Isolated to your web-server - and we can offer some further advice from there. 

    Let us know.