What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I can see that your account is overlimit already. You exceeded the 10 SSL submission limit as free user you have. I searched for the information about your purchase you say you performed of one our paid plans, but I was not able to find any registry in our records. I try using your username rodcastaneda, your email email@example.com, and the domain @rodcastaneda.com, but with no luck.
So, could you please share with us the Reference number of your purchase? that wat we can further investigate and find why the upgrade is not reflected in your account.
We will wait for your response.