What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does a customer see the thank you page only after they pay for a product?

    Asked by bneiakivaofnynj on April 08, 2014 at 12:40 PM

    If my form requires payment, and I'd also like to have a thank you page after submission, does the customer see the thank you page only after they pay?

    and
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    JotForm Support

    Answered by KadeJM on April 08, 2014 at 02:26 PM

    If you are using a thank you url on a form with a payment tool integrated into it then no. When you do that it ignores your thank you url (if any) and automatically sends the customer to the paypal payment gateway instead.

    Should you wish to have them redirected to a certain page or even your website after they finish up with paying for the transaction then you would need to set that up inside your paypal account. Please see https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/express_return_summary-outside.