{totalpatient} field not showing up in thank you page

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    itimaginglogs
    Asked on December 15, 2021 at 07:36 PM

    I set up my latest condition to fill in this element and it is not going into my submission thank you page. please help

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    Carrissa_M
    Answered on December 15, 2021 at 09:33 PM

    Hello there,

    Thanks for contacting Jotform Support.

    Can you let us know which form you are trying to work on? Will try to look into your conditions.

    We will wait for your response.

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    itimaginglogs
    Answered on December 16, 2021 at 08:33 AM
    Virtual Log
    ...
  • Profile Image
    Durand_C
    Answered on December 16, 2021 at 09:03 AM

    Hi @itimaginglogs,

    Thank you for contacting Jotform Support. We appreciate you reaching out.

    Allow us more time to look into your query. We’ll get back once we reach a resolution.

    Best regards,

    Durand

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    Durand_C
    Answered on December 16, 2021 at 09:39 AM

    Hi @itimaginglogs,

    Thank you for your patience.

    I have been able to reproduce your error.

    I escalate your case. Our team will get back at you as soon as we reach a resolution.

    Best regards,

    Durand

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    itimaginglogs
    Answered on December 21, 2021 at 05:02 PM

    Any updates? IT's still not working.

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    parker
    Answered on December 21, 2021 at 06:37 PM

    Hello,

    From what I can tell the field is normally hidden when submitted. Can you try disabling clear hidden fields on submit to don't clear to see if that fixes your problem? If it's hidden and cleared there will be no value to display to users.

    1640129078_61c2623605ef0_

    When I did this on a clone of your form I was then receiving a number on the thank you page.

    1640129295_61c2630fd2054_

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    itimaginglogs
    Answered on December 21, 2021 at 07:12 PM

    That did get it to say zero. Now though it is always zero with the latest condition I added. There should only be a few of the fields filled from my list of fields that I have added together to be put into the Total Patient Count element, even if its hidden I'm assuming it will fill and should fill that in the submit page.

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    Jeric_T
    Answered on December 21, 2021 at 09:19 PM

    Hi there,

    Thanks for getting back.

    No worries, this has been escalated to our back end. As as soon as an update is available, you'll be notified here.

    Regards,

  • Profile Image
    tahirsoyaslan
    Answered on December 30, 2021 at 10:33 AM

    Hi there,

    It looks like the problem is fixed

    Could you confirm that?

    Thanks

  • Profile Image
    itimaginglogs
    Answered on December 31, 2021 at 03:56 AM
    Incorrect.
    Not fixed.
    It now actually doesn’t even do a zero anymore. And the numbers that are
    imputed are not adding at all into the field Total Patient Count.
    Even when it’s directly entered under TEMPING in offices.
    ...
  • Profile Image
    itimaginglogs
    Answered on December 31, 2021 at 03:56 AM
    Recap.
    Virtual Log is the for .
    No matter what OFFICE is chosen, a FILL IN THE BLANK element shows up at
    the end or a TOTAL PATIENT COUNT, there are 3 versions of FITB. The last
    part of the FILBs is labeled TPC and calculates the total patient count for
    the form takers. For every option (every office) I want the total patient
    count to be displayed in the Thank You page.
    I have tried to make a condition where the TPCs from the FILB fills the
    TOTAL PATIENT COUNT element and then that is what is always displayed for
    every office. But that’s not working. At first it wouldn’t even display
    anything and then someone got it to display a zero but no actual total and
    now it’s back to being just blank on the thank you page.
    ...
  • Profile Image
    itimaginglogs
    Answered on December 31, 2021 at 03:56 AM
    Incorrect.
    Not fixed.
    It now actually doesn’t even do a zero anymore. And the numbers that are
    imputed are not adding at all into the field Total Patient Count.
    Even when it’s directly entered under TEMPING in offices.
    ...
  • Profile Image
    itimaginglogs
    Answered on December 31, 2021 at 03:56 AM
    Recap.
    Virtual Log is the for .
    No matter what OFFICE is chosen, a FILL IN THE BLANK element shows up at
    the end or a TOTAL PATIENT COUNT, there are 3 versions of FITB. The last
    part of the FILBs is labeled TPC and calculates the total patient count for
    the form takers. For every option (every office) I want the total patient
    count to be displayed in the Thank You page.
    I have tried to make a condition where the TPCs from the FILB fills the
    TOTAL PATIENT COUNT element and then that is what is always displayed for
    every office. But that’s not working. At first it wouldn’t even display
    anything and then someone got it to display a zero but no actual total and
    now it’s back to being just blank on the thank you page.
    ...
  • Profile Image
    Jeric_T
    Answered on December 31, 2021 at 05:50 AM

    Hi there,

    Thanks for getting back!

    Allow me some time to check this out! As soon as I have more info to share, I'll let you know.

    Regards,

  • Profile Image
    itimaginglogs
    Answered on January 08, 2022 at 06:33 AM

    Hello all, it has been over a week and I really would like this issue solved. Please and thank you.

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    Jeric_T
    Answered on January 08, 2022 at 07:12 AM

    Hi there,

    Thanks for following up.

    I understand the urgency of this issue. I've checked further and our back end is still looking into it. While we don't have an ETA, know that our team is working diligently to resolve the issue. You'll be notified here for any updates.

    Regards!