Unable to upload Avatar through Account Settings

  • Profile Image
    Asked on April 08, 2014 at 02:21 PM

    Avatar Image Size is well below the 250k file size, why isn't this working?

    I really don't like it when vague instructions leave even more vague results. I have selected my file that falls within the parameters of the 250k and an image file type of .jpg yet it won't accept my file or illuminate the button below. Please don't suggest Gravatar, I won't be using it. Thank you and hope this can get resolved for it is very annoying.

  • Profile Image
    Answered on April 08, 2014 at 03:56 PM

    We are sorry for the inconveniences.

    There must be a bug with the account Avatar Upload Picture option. I was able to reproduce it, so I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will get back to you once we have any news on this.

  • Profile Image
    Answered on April 12, 2014 at 07:46 AM

    Hello bluebotgraphix,

    The upload seems to be working now.  You may now do your image upload on your myaccount's page.

    Please let us know if the problem persists on your end.