What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to upload Avatar through Account Settings

    Asked by bluebotgraphix on April 08, 2014 at 02:21 PM

    Avatar Image Size is well below the 250k file size, why isn't this working?

    I really don't like it when vague instructions leave even more vague results. I have selected my file that falls within the parameters of the 250k and an image file type of .jpg yet it won't accept my file or illuminate the button below. Please don't suggest Gravatar, I won't be using it. Thank you and hope this can get resolved for it is very annoying.

    size image size avatar file type jpg gravatar selected
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 08, 2014 at 03:56 PM

    We are sorry for the inconveniences.

    There must be a bug with the account Avatar Upload Picture option. I was able to reproduce it, so I have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will get back to you once we have any news on this.

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    JotForm Support

    Answered by liyam on April 12, 2014 at 07:46 AM

    Hello bluebotgraphix,

    The upload seems to be working now.  You may now do your image upload on your myaccount's page.

    Please let us know if the problem persists on your end.

    Thanks.