What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where are my forms???

    Asked by GreatKIDS on April 08, 2014 at 04:08 PM

    When I go to jotform.com, I see the last form that I was working on.  When I click on "MY FORMS", I get a blank page.  There should be at least 4 forms. I know these forms still exist, because I can click on the link for each (that I sent in email messages) and get to them.  What's happened?

    My Forms where are my forms JotForm email at least
  • Profile Image

    Answered by walledgarden on April 08, 2014 at 04:35 PM

    Hi GreatKIDS,

    I have been reading posts with the same problem. Looks like it's a compatibility issue and was already reported. If you are Using IE9, that maybe a problem. If upgrading you Internet Explorer to version 11 is not an option for you, you can try using other browsers suach as Google Chrome or Firefox.

    Bryan

  • Profile Image
    JotForm Support

    Answered by Mike_T on April 08, 2014 at 04:51 PM

    The issue with the Internet Explorer 9 should be fixed. However, you might need to clear your Internet Explorer cache and cookies to see the correct version.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2014 at 11:17 AM

    @GreatKIDS 

    Hi,

    If you responded to this thread lately, I would like to inform you that your latest message did not reach us. Please click on this link instead http://www.jotform.com/answers/359673 and resend your message.

    Thanks. 

  • Profile Image

    Answered by GreatKIDS on April 09, 2014 at 12:16 PM

    Hi.  I cleared my cache and cookies, and no improvement.  I will try to update to Chrome to see if that helps.

  • Profile Image
    JotForm Support

    Answered by TitusN on April 09, 2014 at 01:14 PM

    Hello,

    I know its not ideal - but could you try accessing your forms using this link?

    http://www.jotform.us/page.php?p=myforms

    In the meantime, I have reported the issue to our developers so that they can advice further.

    Thank you for your patience - we shall update you on this thread.

  • Profile Image

    Answered by GreatKIDS on April 09, 2014 at 01:35 PM

    I am now using FireFox, but still have the problem.  I used the link and it worked.  Please keep me updated about fixing this issue.

    Thank you.

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 10, 2014 at 04:57 AM

    This issue was fixed yesterday. You should not have the same problem any more.