Cannot submit form: Error information not secure

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    garcia_marlen
    Asked on December 16, 2021 at 01:11 PM

    Hello,

    I just finished creating a jotform and was doing some test runs to make sure everything worked well. I fill everything out and once I click submit I encounter this message. Any help will be so appreciated. Thank you! 1639678179_61bb80e3157ec_

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    Fahad_M
    Answered on December 16, 2021 at 02:08 PM

    Hi,

    I have cloned your form and did a test on your form and reproduce the issue.

    I am forwarding this issue to our developers for further investigation.

    We will respond to this support ticket if there will be any update on this.


    Accept our apologies regarding this inconvenience.

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    garcia_marlen
    Answered on December 17, 2021 at 09:59 AM

    Thank you for your help Fahad,

    I look forward to using this form soon!

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    garcia_marlen
    Answered on December 20, 2021 at 08:40 AM

    Hello,

    Are there any updates on this support ticket?

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    Sheena_M
    Answered on December 20, 2021 at 09:16 AM

    Hi there,

    Upon checking, our back-end support is still looking into this. We apologize for the delay and appreciate your patience for the meantime.

    All the best.

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    jessecarrillo646
    Answered on December 20, 2021 at 05:17 PM

    Hello,

    Are there any updates on this support ticket?

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    Kenneth_C
    Answered on December 20, 2021 at 05:53 PM

    Hi there,

    So far, we have not received any updates from the backend team, however, upon checking the escalation ticket, it is now marked as "Important".

    I will reach out to them and ask for news.

    Please continue to monitor this ticket as they will be responding here if there are updates.

    Thank you for your patience.

    Best.

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    garcia_marlen
    Answered on January 10, 2022 at 10:13 AM

    Hello,

    Happy new year! I wanted to follow up on this ticket, or see what the estimated wait time is to resolve this issue. I need the form so customers can place orders, so my business has been at a standstill. I would appreciate any updates or help with this. Thank you!

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    Dragana_R
    Answered on January 10, 2022 at 10:51 AM

    Hi, Marlen!

    Best wishes for the New Year to you too! ✨

    I apologize for the inconvenience. I have asked the developer team for an update on the situation, and they will get back to you as soon as possible. Rest assured, you will get notified once we receive an update.

    Thank you so much for your patience!