What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will you change my account back to the starter plan?

    Asked by dhhspta on April 08, 2014 at 10:59 PM

    I tried to change my account back to the starter plan and it doesn't show that it has been done.  Will you please double check that for me?  Thanks!

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    JotForm Support

    Answered by jonathan on April 08, 2014 at 11:35 PM


    Since you used paypal in the subscription payment, you wil need to cancel it also at Paypal.

    Please follow this steps on how to.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed guide on how to cancel a Paypal subscription.