Will you change my account back to the starter plan?

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    dhhspta
    Asked on April 08, 2014 at 10:59 PM

    I tried to change my account back to the starter plan and it doesn't show that it has been done.  Will you please double check that for me?  Thanks!

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    jonathan
    Answered on April 08, 2014 at 11:35 PM

    Hi,

    Since you used paypal in the subscription payment, you wil need to cancel it also at Paypal.

    Please follow this steps on how to.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed guide on how to cancel a Paypal subscription.

    Thanks.