What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will my forms and submissions be deleted if I downgrade to a free account?

    Asked by Graeme Macdonald  on April 09, 2014 at 05:56 AM

    I am told that if we use a premium account for say 2 months and then revert to free (because our needs are seasonal) we would lose the forms on the premium account and have to recreate them when we renewed that account? Is this correct - it does not seem to accord with what you say on your site.

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    JotForm Support

    Answered by TitusN on April 09, 2014 at 09:00 AM


    On the contrary - that is hardly the case - 

    If you downgrade from a premium account to a free one, you:

    1. Will not lose your forms

    2. Will not lose your form submissions

    3. Will not lose your uploaded files

    I hope this clarifies things - please let us know.