What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happened to my account

    Asked by Stacia Davis  on April 09, 2014 at 09:26 AM

    I had an account with jotform and I, for some strange reason, can no longer find it now with my email address.  Please help.  

    People are making purchases through my website using this form and I can't log it.  

    Stacia Davis

    Page URL:

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    JotForm Support

    Answered by ashwin_d on April 09, 2014 at 10:27 AM

    Hello Stacia,

    I did scan your website and found that you are using a JotForm for your contact page. The other forms you have on your website does not seems to be a JotForm or maybe I was unable to find.

    Your account username is "cooljccongress" and the email address is "cooljccon*****@gmail.com". You can reset your password by clicking on the "Forgot Password" link which is in the "Sign In" window. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by stacreativegroup on April 09, 2014 at 10:40 AM

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    Answered by stacreativegroup on April 09, 2014 at 11:10 AM

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    JotForm Support Manager

    Answered by Jeanette on April 09, 2014 at 11:36 AM

    Looks like your answer came empty, please follow up on this thread by clicking on this link http://www.jotform.com/answers/360024