What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid for a subscription but my account type is still showing free

    Asked by brutustobias on April 09, 2014 at 09:59 AM

    I paid for a monthly account with JotForm for my business. When I log onto my profile it says that the account type is free. How do I get this changed?

    JotForm subscription billing subscription plan premium free plans
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    JotForm Support

    Answered by KadeJM on April 09, 2014 at 11:00 AM

    After checking your account and your billing history I found out what happened. It was because you were not logged into your account correctly at the time of purchase earlier this morning so our system was unable to associate your purchase with your account. I've gone ahead and fixed this for you so there is no need to worry about it now. If you don't see it updated on your account please log out then log back in again.

     

    Subscription Ref# INT140409-7166-23911

    Referrer: Undefined  (your jotform username should have been here)