If we go over 100 submissions, will our free plan automatically upgrade?

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    Asked on April 09, 2014 at 10:05 AM

    We are currently on the Free Starter Plan.  If we have more than 100 submissions in a month, will our plan automatically increase to the Premium plan?

    We are a retail store and we use the forms for our employees to submit our customers special order requests.  I do not want the forms to ever stop going through just because we are at our 100 limit because that would mean a loss of sales and unsatisfied customers.

    If it does not automatically increase, is there a way for me to look up if we are close to exceeding the 100 limit for each month? 

    Thank you,


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    Answered on April 09, 2014 at 10:48 AM

    Hi Carrie,

    The answer is No.

    It will not automatically upgrade because there is a requirement for the account user to provide a method of payment (CC, paypal, or cheque). 

    There is an automated notification via e-mail that will alert you once your subscription is about to reach a specific limits (submissions, storage space, SSL, or payments). This will provide you the time to upgrade the subscription type if you need to.

    You can also check in your account status whenever you are logged in to Jotform https://www.jotform.com/login 


    Hope this help. Inform us if you have further question.