- Simon BellAsked on April 09, 2014 at 10:41 AM
I have a booking form on my site www.dustyday.co.uk
It was reported to me today that the form does not completely open in Google ChromePage URL:
- scubbae2000Answered on April 09, 2014 at 11:30 AM
Hey simon I had a problem like this before; it turns out that my Div height for my form box wasn't correct.
please re-check your codes, becauseI test your page in chrome as well as firefox and it didnt display properly but; suprisingly it work in Explorer. But not without liitle glitches.
If the height of the form box set to auto, change it to the value of the background-image height.
- Simon BellAnswered on April 09, 2014 at 11:40 AMThanks, though I'm not sure I know how to do that.
- simonbellAnswered on April 09, 2014 at 11:45 AM
I also cannot log in to the site, I tried to get my password sent but instead it created a completely new sitw without my saved forms!!
- azhar000Answered on April 09, 2014 at 12:08 PM
I have gone through your website and find that the problem is occuring for some css issues. Well, you can adjust "float" and "height" to solve the problem. Please see the picture below:
When I disable the "float" the form appear with its full length like the image below:
You can try this to solve the problem.
- simonbellAnswered on April 09, 2014 at 12:20 PMI appreciate your help, but I have no idea how to get to this , or how
to do it. I'm using Sandvox
- simonbellAnswered on April 09, 2014 at 12:20 PMAre you doing this on Jotform?
As I've already said, I cannot access my Jotform account as I've
forgotten the password. Can you help me get in if that's what I need to do,
- JotForm Support ManagerJeanetteAnswered on April 09, 2014 at 12:46 PM
You seem to be logged in JotForm as your posts appear with the username simonbell , if you do not see your forms at the My Forms section, please trying login using Firefox or Chrome.
If you have forgotten the password, you can reset it by clicking on Forgot Password?
On regards to changes suggested by azhar000
1. Please remove the script code of the form, which is this one:
2. Get the Iframe version of the form, follow this guide, which should look like this:
<iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="http://www.jotform.com/form/1234567890" frameborder="0" style="width:100%; height:570px; border:none;" scrolling="no"></iframe>
3. Make sure you change the height to 570px as suggested by azhar000 , then go to the HTML snippet in Sanvox and paste it.
You can get rid of the Script portion if the problem still persists in Chrome, it looks something like this:
4 Inject this custom CSS code in the form, and do the steps 1-3 if it's necessary to make the form to float to the left on Chrome. Please follow the guide to know how to inject Custom CSS Codes
Let us know if further help is needed
- simonbellAnswered on April 09, 2014 at 01:00 PMI'm logged into Jotform in a new account which it made me set up when I
asked to have my password set.
I am completely confused to be honest. I know I had a lot of trouble
getting the forms on to Sandvox in the first place & I can't remember
how I did it.
You haven't told me when I should do all this, in Jotform or in Sandvox??
- simonbellAnswered on April 09, 2014 at 01:20 PMHi again
I have managed to replace the form with another & it seems to be working,