What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Notifications

    Asked by johnvitti on April 09, 2014 at 12:42 PM


    I recently signed up for Jotform and I thought I had email forwarding setup so I'd receive notification of submitted forms.  I have no trouble receiving forms from my clients, however I'm not receiving email notifications when they arrive.  Could you please direct me as to how I can make sure the notification is set up?




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    Answered by scubbae2000 on April 09, 2014 at 12:53 PM

    Hey johnvitti 

    check out this linkhttp://www.jotform.com/help/25-Setting-Up-Email-Notifications

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    Answered by Carina on April 09, 2014 at 01:53 PM

    Hello Sophia,

    You need to add your email to the recipient's email in the notification:

    You can see our guide for more details. You can also add a custom sender email to prevent email providers from blocking the reception of the notifications.

    Also you can check if your email is in our bounce list and remove it if it's the case.

    Let us know if we can be of more assistance.