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Oscar77Asked on April 9, 2014 at 1:24 PM
Support,
I'm not sure if there is a known incompatibility uploading files w/ FilePicker on form using Internet Explorer 8, and/or other versions of IE.
My customer was unable to upload using IE (I don't know what version) but she says she "has an old computer". I tested myself on IE (and I have an old computer, too) -- Upload didn't work** for me using IE8.**The first file uploads 100%, but the process doesn't finalize, taking you back to the form to pro**ceed. Filepicker window stays open on top of form. (screen shot included).
Also, there was a Javascript error on page:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 9 Apr 2014 16:56:45 UTC
Message: Script error
Line: 0
Char: 0
Code: 0
URI: http://cdn.jotfor.ms/js/filepicker_script.js?v=3.2.1275 -
TitusNReplied on April 9, 2014 at 2:28 PM
Hello,
I also ran the same test with IE8 and can confirm the same issue - the upload dialog gets stuck without returning to the form.
I have notified our developers to examine the behavior and advice.
In the meantime, please encourage your users to try the latest browsers when using your form - or at least a compatibility note on the form should guide them to making sure the form is practical for them.
Thank you for your patience - we shall update you on this thread on the progress of the ticket.
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Oscar77Replied on April 9, 2014 at 2:44 PM
Titus, Thank you so much for checking so promptly. You guys are really good!! Please keep up the excellent service Jotform :)
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TitusNReplied on April 9, 2014 at 2:50 PM
Thank you, much obliged.
We shall update when our developers deliberate on the issue.
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liyamReplied on April 16, 2014 at 1:54 AM
Hello Oscar77,
This bug is now fixed. Please let us know if the problem persists on your end.
Thanks.