Filepicker not working and IE8? or other versions of IE?

  • Profile Image
    Oscar77
    Asked on April 09, 2014 at 01:24 PM

    Support,

    I'm not sure if there is a known incompatibility uploading files w/ FilePicker on form using Internet Explorer 8, and/or other versions of IE.

    My customer was unable to upload using IE (I don't know what version) but she says she "has an old computer". I tested myself on IE (and I have an old computer, too) -- Upload didn't work** for me using IE8.

    **The first file uploads 100%, but the process doesn't finalize, taking you back to the form to pro**ceed. Filepicker window stays open on top of form. (screen shot included).

    Also, there was a Javascript error on page:

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
    Timestamp: Wed, 9 Apr 2014 16:56:45 UTC

    Message: Script error
    Line: 0
    Char: 0
    Code: 0
    URI: http://cdn.jotfor.ms/js/filepicker_script.js?v=3.2.1275


  • Profile Image
    TitusN
    Answered on April 09, 2014 at 02:28 PM

    Hello,

    I also ran the same test with IE8 and can confirm the same issue - the upload dialog gets stuck without returning to the form.

    I have notified our developers to examine the behavior and advice.

    In the meantime, please encourage your users to try the latest browsers when using your form - or at least a compatibility note on the form should guide them to making sure the form is practical for them.

    Thank you for your patience - we shall update you on this thread on the progress of the ticket.

  • Profile Image
    Oscar77
    Answered on April 09, 2014 at 02:44 PM

    Titus, Thank you so much for checking so promptly. You guys are really good!! Please keep up the excellent service Jotform :)

  • Profile Image
    TitusN
    Answered on April 09, 2014 at 02:50 PM

    Thank you, much obliged.

    We shall update when our developers deliberate on the issue.

  • Profile Image
    liyam
    Answered on April 16, 2014 at 01:54 AM

    Hello Oscar77,

    This bug is now fixed.  Please let us know if the problem persists on your end.

    Thanks.