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Filepicker not working and IE8? or other versions of IE?Asked by Oscar77 on April 09, 2014 at 01:24 PM
I'm not sure if there is a known incompatibility uploading files w/ FilePicker on form using Internet Explorer 8, and/or other versions of IE.
My customer was unable to upload using IE (I don't know what version) but she says she "has an old computer". I tested myself on IE (and I have an old computer, too) -- Upload didn't work** for me using IE8.
**The first file uploads 100%, but the process doesn't finalize, taking you back to the form to pro**ceed. Filepicker window stays open on top of form. (screen shot included).
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 9 Apr 2014 16:56:45 UTC
Message: Script error
I also ran the same test with IE8 and can confirm the same issue - the upload dialog gets stuck without returning to the form.
I have notified our developers to examine the behavior and advice.
In the meantime, please encourage your users to try the latest browsers when using your form - or at least a compatibility note on the form should guide them to making sure the form is practical for them.
Thank you for your patience - we shall update you on this thread on the progress of the ticket.
Titus, Thank you so much for checking so promptly. You guys are really good!! Please keep up the excellent service Jotform :)
Thank you, much obliged.
We shall update when our developers deliberate on the issue.
This bug is now fixed. Please let us know if the problem persists on your end.