- Oscar77Asked on April 09, 2014 at 01:24 PM
I'm not sure if there is a known incompatibility uploading files w/ FilePicker on form using Internet Explorer 8, and/or other versions of IE.
My customer was unable to upload using IE (I don't know what version) but she says she "has an old computer". I tested myself on IE (and I have an old computer, too) -- Upload didn't work** for me using IE8.
**The first file uploads 100%, but the process doesn't finalize, taking you back to the form to pro**ceed. Filepicker window stays open on top of form. (screen shot included).
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Wed, 9 Apr 2014 16:56:45 UTC
Message: Script error
- JotForm SupportTitusNAnswered on April 09, 2014 at 02:28 PM
I also ran the same test with IE8 and can confirm the same issue - the upload dialog gets stuck without returning to the form.
I have notified our developers to examine the behavior and advice.
In the meantime, please encourage your users to try the latest browsers when using your form - or at least a compatibility note on the form should guide them to making sure the form is practical for them.
Thank you for your patience - we shall update you on this thread on the progress of the ticket.
- Oscar77Answered on April 09, 2014 at 02:44 PM
Titus, Thank you so much for checking so promptly. You guys are really good!! Please keep up the excellent service Jotform :)
- JotForm SupportTitusNAnswered on April 09, 2014 at 02:50 PM
Thank you, much obliged.
We shall update when our developers deliberate on the issue.
- JotForm SupportliyamAnswered on April 16, 2014 at 01:54 AM
This bug is now fixed. Please let us know if the problem persists on your end.