Why is "jolanda szymanski" appearing in the FROM box

  • allisland
    Asked on April 9, 2014 at 1:35 PM

    Why is "jolanda szymanski" appearing in the FROM box on my CONTACT US form on my website: allislandsecurity.com

    ???  When I receive inquiries from my jotform on my CONTACT US page, they are all coming into my mailbox with the same FROM: jolanda szymanski.  I can't figure it out. Please help.

    Page URL: http://www.allislandsecurity.com/contact-us/
  • walledgarden
    Replied on April 9, 2014 at 2:10 PM

    Hi alisland,

    Please check if the email addess set in your email notification is correct. You can follow the direction on the image below:

    Why is jolanda szymanski appearing in the FROM box Image 1 Screenshot 20

    Bryan

  • allisland
    Replied on April 9, 2014 at 2:20 PM
    Hi , but no image appeared for me to learn how to check my email address
    in email notification.
    thanks
    ...
  • allisland
    Replied on April 9, 2014 at 2:20 PM
    Sorry, my email client was blocking images......
    ...
  • Carina
    Replied on April 9, 2014 at 2:24 PM

    I checked the email notification and didn't find any error. The sender name (remetente) is configured to be the one inserted by the user in the form:

    Why is jolanda szymanski appearing in the FROM box Image 1 Screenshot 20

    If this form was cloned, it might hold some configurations of the previous user. To prevent this you can delete and add a new email notification.

    Let us know if the problem persists.

  • allisland
    Replied on April 9, 2014 at 2:40 PM
    I am sending you a PRINT SCREEN copy attached, maybe you can tell where
    it is coming from...thanks
    ...
  • Elton Support Team Lead
    Replied on April 9, 2014 at 3:45 PM

    @allisland 

    Sorry but our forum does not accept attachments from email. May we request you to please post the image directly on your thread here https://www.jotform.com/answers/360277. You can upload the image to any image hosting sites like www.tinypic.com.

    You can also follow this guide to learn how to post screenshots here on forum: https://www.jotform.com/answers/277033

    Thank you in advance.