- allislandAsked on April 09, 2014 at 01:35 PM
Why is "jolanda szymanski" appearing in the FROM box on my CONTACT US form on my website: allislandsecurity.com
??? When I receive inquiries from my jotform on my CONTACT US page, they are all coming into my mailbox with the same FROM: jolanda szymanski. I can't figure it out. Please help.
- walledgardenAnswered on April 09, 2014 at 02:10 PM
Please check if the email addess set in your email notification is correct. You can follow the direction on the image below:
- allislandAnswered on April 09, 2014 at 02:20 PMHi , but no image appeared for me to learn how to check my email address
in email notification.
- allislandAnswered on April 09, 2014 at 02:20 PMSorry, my email client was blocking images......
- CarinaAnswered on April 09, 2014 at 02:24 PM
I checked the email notification and didn't find any error. The sender name (remetente) is configured to be the one inserted by the user in the form:
If this form was cloned, it might hold some configurations of the previous user. To prevent this you can delete and add a new email notification.
Let us know if the problem persists.
- allislandAnswered on April 09, 2014 at 02:40 PMI am sending you a PRINT SCREEN copy attached, maybe you can tell where
it is coming from...thanks
- JotForm SupportEltonCrisAnswered on April 09, 2014 at 03:45 PM
Sorry but our forum does not accept attachments from email. May we request you to please post the image directly on your thread here https://www.jotform.com/answers/360277. You can upload the image to any image hosting sites like www.tinypic.com.
You can also follow this guide to learn how to post screenshots here on forum: https://www.jotform.com/answers/277033
Thank you in advance.