What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is "jolanda szymanski" appearing in the FROM box

    Asked by allisland on April 09, 2014 at 01:35 PM

    Why is "jolanda szymanski" appearing in the FROM box on my CONTACT US form on my website: allislandsecurity.com

    ???  When I receive inquiries from my jotform on my CONTACT US page, they are all coming into my mailbox with the same FROM: jolanda szymanski.  I can't figure it out. Please help.

    Page URL:

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    Answered by walledgarden on April 09, 2014 at 02:10 PM

    Hi alisland,

    Please check if the email addess set in your email notification is correct. You can follow the direction on the image below:


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    Answered by allisland on April 09, 2014 at 02:20 PM
    Hi , but no image appeared for me to learn how to check my email address
    in email notification.
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    Answered by allisland on April 09, 2014 at 02:20 PM
    Sorry, my email client was blocking images......
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    Answered by Carina on April 09, 2014 at 02:24 PM

    I checked the email notification and didn't find any error. The sender name (remetente) is configured to be the one inserted by the user in the form:

    If this form was cloned, it might hold some configurations of the previous user. To prevent this you can delete and add a new email notification.

    Let us know if the problem persists.

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    Answered by allisland on April 09, 2014 at 02:40 PM
    I am sending you a PRINT SCREEN copy attached, maybe you can tell where
    it is coming from...thanks
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    JotForm Support

    Answered by EltonCris on April 09, 2014 at 03:45 PM


    Sorry but our forum does not accept attachments from email. May we request you to please post the image directly on your thread here https://www.jotform.com/answers/360277. You can upload the image to any image hosting sites like www.tinypic.com.

    You can also follow this guide to learn how to post screenshots here on forum: https://www.jotform.com/answers/277033

    Thank you in advance.