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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recipients or replys not received today

    Asked by wbmthanna on April 09, 2014 at 06:20 PM

    I have been using this form for going on 2 years now and I always get my copy in my email and my employees always get their copy of it in their email when they submit it.  Nothing has been changed with the form however when doing their paperwork last night none of us got our email copies / submissions.  It has now been about 18 hours since they were all done last night and usually the delay is a few moments at most before they are in our mailboxes.  Any help with this would be appreciated.

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    JotForm Support

    Answered by BDAVID on April 09, 2014 at 08:11 PM

    Hi, I just checked in your last form edit, and the emails addresses used on the notifications are not in our bounce list, also our records shows successful delivery. You may try forwarding those submissions.

    1)Click on MY FORMS.

    2)Click on Submissions.

    3)Click on Forward.

    In addition to this, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
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    Answered by wbmthanna on April 10, 2014 at 02:13 PM

    The form that is the issue is "Weekly reports".  There has been another submission done last night since this problem started and we are still not getting any email copies.  I have also tried forwarding copies and those are also never arriving.  I did just try the changing the sender to "noreply@jotform.com" as you suggested and forwarded one to myself and also never received the copy.

    The Daily reports one still seems to be working fine.  I did receive all of the copies I believe that were submitted yesterday.  So best I can tell the problem is exclusive to the Weekly reports form which has never been a problem before and until you just suggested I change to the noreply as sender that form had not been edited in any way in way over a month. 

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    Answered by jedcadorna on April 10, 2014 at 02:55 PM

    I don't see any problems with how the email alerts are setup I've also made a test with both the Daily reports and Weekly reports form. Have you checked your spam folder if the email goes through that folder? 

    Can you please try creating a 2nd email alert for your Weekly report form then try making an actual submission I would like to know whether the first email alert was working correctly since I saw that you have 2 active notifier alerts in your Daily reports form or you can try deleting the old notifier and adding back a new one.

    Our server log:

    Current Server: /var/log/jotform/smtpEMAIL.log:[10/Apr/2014:14:12:05 -0400] NoUserName SendMail to mstyanda@aol.com from wbmt_hanna@yahoo.com Last-Form-ID : IP : Form-ID: 22587477487977