What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Embed Forms wordpress plugin - change user information

    Asked by audabee on April 09, 2014 at 07:39 PM


    I'm currently using the JotForm Embed Forms (Ver 1.0) and I can't seem to find the settings for changing the account details. That is, I have a new account to link to the plugin. 

    Where do I enter the user details so that when you click the Jotform pencil icon in the toolbar, the right account's form list appears?


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    Answered by Cesar on April 09, 2014 at 09:33 PM

    You will be able to use the Forms of the account your are currently logged with on the JotForm website. Please log out of the unwanted account from our site. And log in with the account that has the neccesary forms.

    Do let us know if the issue persists after performing this step. Thank you.

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    Answered by TheRecClub on April 10, 2014 at 12:42 AM

    Ah, yes. That's great, thanks!

    Edited. Sorry, somehow even though I'm logged in as "audabee" the other account details appeared in this post. How odd.

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    JotForm Support

    Answered by jonathan on April 10, 2014 at 04:27 AM


    I can see that in your latest response, the username used was TheRecClub - this probably happen because you are currently logged in to this account instead of "audabee"

    Clearing your browser's cache should also help clear unwanted stored/cached information in the browser.

    Hope this help also. Inform us if you need further assistance.