What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need help updating payment information

    Asked by tulsachapter on April 09, 2014 at 09:12 PM

    It seems like everytime I need to update my payment information I can't log into the Primus website.  Now when I click on the it takes me to something called BlueSnap.  Can someone please help me figure this out,  It is almost time for me to renew my subscription and I don't want registrations not to be processed because we haven't paid.

    You can reach me at:

    j.yowell@cox.net or


    Thank you.

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    JotForm Support

    Answered by ashwin_d on April 09, 2014 at 10:28 PM

    Hello tulsachapter,

    Please be noted that Plimus is now called BlueSnap. Plimus was taken over by BlueSnap last year. You can login to BlueSnap website and update the desired information. 

    Do get back to us if you have any trouble.

    Thank you!