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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to generate logs?

    Asked by BRACusa on April 10, 2014 at 12:32 AM

    Hi,

    From my account i can only see successful form submission. Is there any way to log unsuccessful submissions aswell and log the errors that users seeing while trying to submit the form?

    Thanks.

    Page URL:
    http://www.bracusa.org/donate

    Screenshot
    Submissions thanks my account and
  • Profile Image
    JotForm Support

    Answered by jonathan on April 10, 2014 at 04:35 AM

    Hi,

    Are you perhaps referring to the payment submissions? 

    When using the payment tools in your form like Paypal, payment submissions that were not successfully completed are located to the Incomplete Payments inbox in the form Submissions page.

    Refer to this guide for more details

    -How-to-View-Incomplete-Payments

    BUT if you are not referring to payment forms, I would like to tell you that there is no means for the form to log data if it was not successfully submitted.

    Please inform us if this is not what you were looking for. 

    Thanks.

  • Profile Image

    Answered by BRACusa on April 10, 2014 at 05:04 AM

    Thanks. Yes, i am referring payment submission. I am using stripe. And there is no "incomplete payment" button on my Submissions page.

  • Profile Image

    Answered by jedcadorna on April 10, 2014 at 08:01 AM

    Hello,

    Thank you for contacting us.

    When I made my test using a different payment method like PayPal will show incomplete payments button even without any incomplete payments exists. I believe with Stripe Payments it does only appear when user cancels or close the page during the payment process. 

    I think incomplete payment doesn't show with stripe as I don't see any redirection page. Once you hit submit there is no way for the user to cancel the payment or donation and that is why incomplete payment does not show. That's what I obeserved unlike with paypal when you hit submit it will first be redirected to paypal page then user has an option to cancel or not.

  • Profile Image

    Answered by BRACusa on April 10, 2014 at 02:44 PM

    Thank you for the information. I got this working with some custom php code.