What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields in form cant be edited/accessed

    Asked by TheRecClub on April 10, 2014 at 12:56 AM

    I only noticed this problem when I cloned this form and tried to edit it.

    There is a (I think) a heading field on this form which I can't access to edit/remove. Also, the edit properties/delete area of the "Name" field can't be accessed (I realise that I can do it from the toolbar).

    You can see the heading when the form is viewed but it's not visible when editing.

    Is there a way to access these two fields properly?

    Page URL:
    http://form.jotform.co/form/21987010181853

    problem heading name not visible
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 10, 2014 at 04:37 AM

    Hello TheRecClub,

    The reason why you do not able to see the heading in the form editor, because you have added the following custom css in your form which is actually moving the heading above:

    /*--remove top padding--*/

    .form-all{

    padding-top:0px !important;

    }

    The above custom css is actually the first line of your injected custom css. If you remove this css, you will be able to see and edit the headings.

    Please take a look at the following cloned form:  http://form.jotformpro.com/form/40992526668973? 

    Feel free to clone this form for a closer look. The following guide should help you in form cloning:  http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Hope this helps.

    Do get abck to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by audabee on April 10, 2014 at 09:29 PM

    Ah, yes! Fixed, thank you.