What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to recover my account that was created by a FORMER employee, can you assist me?

    Asked by Nick Buchanan on July 27, 2011 at 02:18 PM

    A previous employee created an account on your web page to help build our website. We do not know what email or password he used for this, but we do need to figure out a few email forwarding forms cause they are having issues. Would you be able to help me reset my password? without knowing my email, I know the email should end with "@hydropeptide.com"

    Any help on this would be MUCH appreciated as the loss of employee has left us hanging on MANY angles (as we are mainly an online run company) 

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    Answered by brx250 on July 27, 2011 at 09:16 PM

    Hi Nick,

    Thank you for choosing JotForm.

    Unfortunately, for security reasons, we cannot grant you access to the form . The best thing you can do is to create an account with JotForm, clone the form by obtaining its URL, and embed it to your site. But if you really need to access the form, I would suggest you to contact your previous employee and ask to surrender its JotForm log-in information.

    If you have any other problems, please feel free to contact us again. 


    Albert  JotForm