What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    subscription to JotForm premium yearly for alechko has been cancelled

    Asked by alechko on April 10, 2014 at 06:24 AM

    Hi guys,

    I got this email and I am not sure why,

    I think i am paying with a paypal subscription and my paypal account is updated and working.

    Please let me know what the problems is and what we need to do to reinstate my account.




  • Profile Image

    Answered by jedcadorna on April 10, 2014 at 09:34 AM


    Thank you for contacting us.

    According to our email confirmation that you cancelled your subscription to us and your account will be scheduled to downgrade on April 28th. Cancelling the subscription means that you will no longer be charge automatically on the next due date. You can resubscribe again on April 27th if you want to renew the subscription.

    Your account will remain Economy until the said date which will be on April 28th. If you have further questions don't hesistate to contact us back.