What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to Cancel

    Asked by bmacarolinas on July 27, 2011 at 03:19 PM

    This is ridiculous. I have always been such a fan of your product and then canceling has been a complete disaster. Keep getting redirecting to Plimus and then can't login there. Please help!

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    JotForm Support

    Answered by NeilVicente on July 27, 2011 at 03:42 PM

    Hi Lisa,

    I apologize for the confusion. Your Plimus username and password are different from that of your Jotform account. These can be found on the email message sent to you by Plimus when you first paid for your subscription.

    For your convenience, I have now cancelled your subscription. Please let us know if you have other questions or concerns.

    Thank you for doing business with Jotform!


    Neil