I think my account is suspended because we cannot access or submit our forms

  • Profile Image
    katzjcc
    Asked on April 10, 2014 at 12:37 PM

    hi, our staff is not able to successfully submit a form through this account.  our IT department thinks the account has been diaabled somehow?  

     

    please help ASAP so we can get back up and running.

     

    thank you,

    stephanie dworkin

    856 424 4444 x1250

    sdworkin@jfedsnj.org

  • Profile Image
    TitusN
    Answered on April 10, 2014 at 01:50 PM

    Hello,

    Yes - your account has been suspended for going over the storage limit for uploads.

    Free accounts can only use up to 100MB.

    I would suggest the following:

    1. Please upgrade to a paid plan and get 10Gb of storage and upwards - please review the various options you have.

    2. Download all your uploads using this app, then back-up all your submissions using this app, then delete all your submissions.

    If you choose Option 2, please do that with caution as we cannot restore your submissions once deleted.

    I have re-enabled your account for now - we however can only do this once.

    Please let us know how we can assist further.