- katzjccAsked on April 10, 2014 at 12:37 PM
hi, our staff is not able to successfully submit a form through this account. our IT department thinks the account has been diaabled somehow?
please help ASAP so we can get back up and running.
856 424 4444 x1250
- JotForm SupportTitusNAnswered on April 10, 2014 at 01:50 PM
Yes - your account has been suspended for going over the storage limit for uploads.
Free accounts can only use up to 100MB.
I would suggest the following:
1. Please upgrade to a paid plan and get 10Gb of storage and upwards - please review the various options you have.
If you choose Option 2, please do that with caution as we cannot restore your submissions once deleted.
I have re-enabled your account for now - we however can only do this once.
Please let us know how we can assist further.