What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I think my account is suspended because we cannot access or submit our forms

    Asked by katzjcc on April 10, 2014 at 12:37 PM

    hi, our staff is not able to successfully submit a form through this account.  our IT department thinks the account has been diaabled somehow?  


    please help ASAP so we can get back up and running.


    thank you,

    stephanie dworkin

    856 424 4444 x1250


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    JotForm Support

    Answered by TitusN on April 10, 2014 at 01:50 PM


    Yes - your account has been suspended for going over the storage limit for uploads.

    Free accounts can only use up to 100MB.

    I would suggest the following:

    1. Please upgrade to a paid plan and get 10Gb of storage and upwards - please review the various options you have.

    2. Download all your uploads using this app, then back-up all your submissions using this app, then delete all your submissions.

    If you choose Option 2, please do that with caution as we cannot restore your submissions once deleted.

    I have re-enabled your account for now - we however can only do this once.

    Please let us know how we can assist further.