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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sending Files in auto-responder

    Asked by SCCS on April 10, 2014 at 12:57 PM

    I want to send a thank you after people fill out the form and with the email I want to send three file attachements with it. How can I do this?

    email fill attachements
  • Profile Image

    Answered by Carina on April 10, 2014 at 01:58 PM

    If I understood right you wish to send an auto-responder email to users after they fill out your form. Please consult our guide for more details.

    These three file attachments you wish to send, are they the same for everybody or are they different for each person? If yes you can edit the auto-responder email and insert the link of the files. Previously it is necessary to host the files online as the auto-responders only accept direct links, and not files attached.

    I apologize if I failed to understand fully your enquiry.

    Let us know if we can be of more assistance.

  • Profile Image

    Answered by SCCS on April 10, 2014 at 02:10 PM
    New response received
    How do I link the files? It won't let me upload files. Do I have to upload
    them elsewhere first?
    *Kelsie Becker*
    Communications & Volunteer Coordinator
    ...
  • Profile Image

    Answered by md_imran on April 10, 2014 at 02:23 PM

    1. First you have to click 'Thank you' when u completed making the fields of your form.


     

    2. secondly you'll get a window same as below.Check 'Thank you' message.

     

    3. click finish then you'll get a message same below

     

    4.and thats it.you are done! :) thanks

  • Profile Image

    Answered by Carina on April 10, 2014 at 02:40 PM

    Yes it is necessary to upload them elsewhere first. 

    Or as an alternative you can clone this form and use it to upload files into your account:

    http://form.jotformpro.com/form/40995539537975

    You have a free plan so you have 100Mb available space. You can see more details here.

    After uploading the files into your account you can get the files url by going to Myforms> selecting the form> and clicking view submissions:

    Then right-click the file link and click copy file url:

    Now you can use the link for the auto-responder.

    Let us know if we can be of more assistance.

  • Profile Image

    Answered by SCCS on April 10, 2014 at 02:40 PM
    New response received
    I have the thank you message ready. But I just can't attach the documents.
    *Kelsie Becker*
    Communications & Volunteer Coordinator
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 10, 2014 at 03:19 PM

    This is how you can add a link to the Thank You Page and/or Email Autoresponder.

    However, email attachmens are not supported. Thank you.