What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm Account Disabled: username=kmihouseplans

    Asked by kmihouseplans on April 11, 2014 at 07:14 AM

    Received a email:

    You have currently reached the limits of your account. Your forms are disabled now

    I have removed the SSL from my website and replaced the Forms on my website with unsecure forms from Jotform a couple of days ago (see my normal usage contact dates).

    I have already received contacts from this change.

    Can you please enable my account?

    Quick contact/ get a quote/ Contact us

    Page URL:
    http://www.kmihouseplans.co.za/

    JotForm jotform account email style size
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 11, 2014 at 08:53 AM

    Hello kmihouseplans,

    You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 10 SSL submissions are allowed in Free account and you have already received 12 SSL submissions.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. I did check your website and it seems that it is no more using the secure embed code of your form.

    Thank you!

  • Profile Image

    Answered by azhar000 on April 11, 2014 at 11:15 AM

    Hi kmihouseplans,

    You can increase your limits as well. To do this please follow the steps as shown in the picture below:

    After clicking to this link you will find a window like the image below where you will see how the limit can be increase.

     

    Thanks