What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form preview transparent?

    Asked by riley.matt.j on April 11, 2014 at 03:53 PM

    When I preview my form, it appears quite transparent and grabbing the title bar to move the window is very unpredictable. 

    When I actually view the form from it's URL, it appears and works just fine. 

    Strangely, the form preview worked great yesterday. I don't think I changed anything that would cause this issue during preview.

    Screenshot
    preview title bar move and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 11, 2014 at 05:19 PM

    I would recommend you to make a full reset of the browser or clear cache. We also recommed Chrome as the first choice to open the builder.

  • Profile Image

    Answered by riley.matt.j on April 15, 2014 at 01:32 PM

    I was using Chrome from the get-go, but I cleared the cache and tried again. I also tried IE (which I had never accessed Jotform from) and the same problem showed there.

    I cloned the form, got the same issue. Guess I'll just have to rebuild from scratch and see what happens. I had another form (has since been deleted) that previewed just fine.

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    JotForm Support

    Answered by Mike_T on April 15, 2014 at 02:23 PM

    This seems to be caused by 'no repeat' value in your form Background settings. The 'no-repeat' option is used with images, so I think that you can remove it from the form.

    Thank you.