What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have had two clients say they sent back their form but I never got it. How can we find them? they aren't in my Submissions?

    Asked by devonshanor on April 11, 2014 at 04:53 PM
    Submissions find
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    JotForm Support

    Answered by TitusN on April 11, 2014 at 05:57 PM

    Hello,

    If you cannot find them on the submission control panel - then they never submitted the form - since the response - at the very least - should be there. 

    Did they experience any error when they tried to submit? Did they get a thank you message?

    Kindly share the URL where the form is embedded so that we can check for errors that can cause this.

    Looking forward to your response.