- devonshanorAsked on April 11, 2014 at 04:53 PM
- JotForm SupportTitusNAnswered on April 11, 2014 at 05:57 PM
If you cannot find them on the submission control panel - then they never submitted the form - since the response - at the very least - should be there.
Did they experience any error when they tried to submit? Did they get a thank you message?
Kindly share the URL where the form is embedded so that we can check for errors that can cause this.
Looking forward to your response.