Problem in JotForm

  • Profile Image
    amangupta
    Asked on July 28, 2011 at 01:04 AM

    Hello ,

     

      right now I am using Jotform account and using a form on my website and till now I can see 2 submission out of 100 but when I want to see submission then it shows nothing but I would like to let you know my form submission is so important for me and I never want to loose any one so I wish if there is any problem beause of what may be I am unable to see my submission then please forward me that 2 submission to my E-mail : amangupta238@gmail.com.

     

     

    Thank you so much !!!

     

    My account E-mail ID : amangupta238@gmail.com

     

  • Profile Image
    brx250
    Answered on July 28, 2011 at 02:44 AM

    Hi amangupta,

    One possibility is that you might have created test submissions with your form and deleted them. . But, referring from our mail log, there is no record of your email address' interaction with our system, this excludes the scenario mentioned earlier. Have you had issues before with this particular form that might need testing? If yes, then that might lead the possible cause, and if not, we might need to look into these further.

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    Albert | JotFrom Support