Worldpay Payment subscription: How to stop monthly payments charged on my card?

  • Profile Image
    Monica 
    Asked on December 24, 2021 at 11:45 AM

    Every month I find myself charged with WorldPay and turning on the internet leads me to you?

    The problem is that I don't remember filling out any forms and have no idea how to delete them.

    I don't have any emails with receipts and as I said I don't remember filling out any forms. And on the mandate that appears to me in post, I have no way of withdrawing it even because I do not know who it is attributed to.

    I only have this

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    1640364324_61c5f9244ac9b_2412_3.png

    Please check try mrapi85@hotmail.it or mrapi85@hotmail.com to see if it is linked to any payment subscription.

  • Profile Image
    Yuta_J
    Answered on December 24, 2021 at 12:02 PM

    Hello,

    We are sorry for the inconvenience caused. We escalated this issue to our backend team to look into this further. We will get back to you once we understand the issue of a subscription email being sent to you without subscribing to any plans.

    We thank you for your patience and understanding.