I can't seem to add an image, I click Upload Image File and then "next"

  • stylebasics
    Answered on April 12, 2014 09:46 AM

    I can't seem to add an image, I click Upload Image File and then "next" but it keeps saying that I have to select an option (even if i did) please help. Thanks!

  • abajan Jotform Support
    Answered on April 12, 2014 10:28 AM

    Just to be clear that I understand the issue, are you saying that when the radio button indicated in the screenshot below is selected and you click "Next", you see Please select a type first as can be seen in the screenshot?

    I cant seem to add an image, I click Upload Image File and then next Image 1 Screenshot 20


    I've not been able to replicate this issue.

  • stylebasics
    Answered on April 12, 2014 11:30 AM

    Yes, exactly! I click the radio button and it gets selected, then I click "Next" but I still get the error message, no matter what radio button I click, not just for the "Upload Image File".

  • Welvin Support Team Lead
    Answered on April 12, 2014 01:12 PM

    Kindly try logging out from the website. Clear your browser cache and clear your cookies for Jotform. Login again then re-add the Image Field. Let us know if the issue is still there. So far, it's working here.

    I cant seem to add an image, I click Upload Image File and then next Image 1 Screenshot 20

    The screenshot above shows the next page when you select Upload Image File option and after clicking Next button.

     

    Thanks

  • stephie6
    Answered on April 09, 2015 09:02 AM

    i am trying this and it's does the same thing. Clear your browser cache and clear your cookies for Jotform = done also...
  • Welvin Support Team Lead
    Answered on April 09, 2015 10:52 AM

    Hi stephie6,

    Your problem will be answered here: http://www.jotform.com/answers/549214.

    Thanks

  • stephie6
    Answered on April 09, 2015 01:39 PM

    ok it's ok now!!! i got it!! thanks

  • Welvin Support Team Lead
    Answered on April 09, 2015 03:13 PM

    That's great to know! I have also responded here: http://www.jotform.com/answers/549214.

    Thanks