What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Undelivered Email AlertsAsked by sreken on April 12, 2014 at 04:52 PM
whwnever I get an email from someone who submiys one of my forms namely Enquiry Form it generates the following undelivered error email, screen shot attached. The email I get for the enquiry is excellent and no problems can you advise please. I should be generating an email automatically to the sender of the form
That's probably because you have the same sender and recipient email. In other words, the sender is sending the same email address. This might be the reason why you're getting an undelivered email reminder. Please use firstname.lastname@example.org or email@example.com as the sender email. This might fixed the problem.
Hope this helps!
it worked but now its back to the same error message. I have checked abd it looks ok to me, the same is happening on my shop product form as well.
can u help please
Please try recreating the Email Alert on your forms, first delete the current one then re-create it. Also, when testing your Email Alerts do make sure to do so by filling out the actual form.
Do make sure to fill out the field that is mapped to the Sender Name field on the Email Alert. If the Sender Name is blank it may be rejected by your email service provider.
Please review the following guide as well:
Do let us know if the issue persists. Thank you.