Undelivered Email Alerts

  • sreken
    Asked on April 12, 2014 at 4:52 PM

    Hi

    whwnever I get an email from someone who submiys one of my forms  namely Enquiry Form it generates the following undelivered error email, screen shot attached. The email I get for the enquiry is excellent and no problems can you advise please. I should be generating an email automatically to the sender of the form

    Jotform Thread 361739 Screenshot
  • Elton Support Team Lead
    Replied on April 12, 2014 at 8:12 PM

    Hi,

    That's probably because you have the same sender and recipient email. In other words, the sender is sending the same email address. This might be the reason why you're getting an undelivered email reminder. Please use noreply@jotform.com or norelpy@formresponse.com as the sender email. This might fixed the problem.

    Undelivered Email Alerts Image 1 Screenshot 20

    Hope this helps!

  • sreken
    Replied on April 14, 2014 at 5:36 PM

    Hi,

     

    it worked but now its back to the same error message. I have checked abd it looks ok to me, the same is happening on my shop product form as well.

    can u help please

  • Cesar
    Replied on April 14, 2014 at 7:04 PM

    Please try recreating the Email Alert on your forms, first delete the current one then re-create it. Also, when testing your Email Alerts do make sure to do so by filling out the actual form.

    Do make sure to fill out the field that is mapped to the Sender Name field on the Email Alert. If the Sender Name is blank it may be rejected by your email service provider.

    Please review the following guide as well:

    How-to-send-to-a-specific-email-address-based-on-a-selection

    Do let us know if the issue persists. Thank you.

     

    Related Article:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder