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    Undelivered Email Alerts

    Asked by sreken on April 12, 2014 at 04:52 PM

    Hi

    whwnever I get an email from someone who submiys one of my forms  namely Enquiry Form it generates the following undelivered error email, screen shot attached. The email I get for the enquiry is excellent and no problems can you advise please. I should be generating an email automatically to the sender of the form

    Screenshot
    Emails My Forms email sender attached
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    JotForm Support

    Answered by EltonCris on April 12, 2014 at 08:12 PM

    Hi,

    That's probably because you have the same sender and recipient email. In other words, the sender is sending the same email address. This might be the reason why you're getting an undelivered email reminder. Please use noreply@jotform.com or norelpy@formresponse.com as the sender email. This might fixed the problem.

    Hope this helps!

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    Answered by sreken on April 14, 2014 at 05:36 PM

    Hi,

     

    it worked but now its back to the same error message. I have checked abd it looks ok to me, the same is happening on my shop product form as well.

    can u help please

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    Answered by Cesar on April 14, 2014 at 07:04 PM

    Please try recreating the Email Alert on your forms, first delete the current one then re-create it. Also, when testing your Email Alerts do make sure to do so by filling out the actual form.

    Do make sure to fill out the field that is mapped to the Sender Name field on the Email Alert. If the Sender Name is blank it may be rejected by your email service provider.

    Please review the following guide as well:

    How-to-send-to-a-specific-email-address-based-on-a-selection

    Do let us know if the issue persists. Thank you.

     

    Related Article:
    http://www.jotform.com/help/25-Setting-Up-Email-Notifications
    http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder