What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Click on submit leaves the page in Internet Explorer and Firefox

    Asked by XLAutomation on April 12, 2014 at 08:56 PM

    I have a form that I am using to capture email address and country before providing visitors with a download file... It works perfectly in Chrome....but in IE and Firefox it goes to a page off my website to supply the download....I want it to basically just supply the file without leaving the page... My site has been built using Google Sites and I have included the Jotform using the Jotform Google Gadget..... I have also included the screen shot of the page that is displayed when you submit this form using IE of Firefox

    Page URL:
    http://www.xlautomation.com.au/free-spreadsheets-templates/share-tradi<br/>ng-portfolio

    Screenshot
    and JotForm email site download file
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    JotForm Support

    Answered by Welvin on April 13, 2014 at 05:28 AM

    I tested it here and all browsers have the same output with redirecting to another page. This is because you have it as a Custom Thank You URL. 

    You may consider choosing the 3rd option, the Thank You Message and put your file download here.

    Thanks