What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    10 SSL Submissions Limit - Form Disabled

    Asked by fiedore on April 13, 2014 at 12:21 PM

    I only use the free version of jotform, it's just a one time use (at least for now, can't speak of the future) where I doubt I'll ever need more than 100 submissions, but I accidentally used the secure submission link and my 10 ssl submissions are now filled, I got the warning email but then I got another saying my account will be disabled. I really don't need the paid features, I've already switched the link into the non-secure version.

    Can I keep my forms working? Pretty please? I didn't realise there was a 10 ssl submission limit until I got the warning message today btw.

    Page URL:
    http://www.wzch.vel.pl

    My Forms Submissions ssl submissions 10 ssl
  • Profile Image

    Answered by Cesar on April 13, 2014 at 01:24 PM

    I have reseted the submission count. Do note this is a one time exception, do make sure to use the non-secure (standard) forms. Please log in to your account and verify the change. 

    Do let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by fiedore on April 13, 2014 at 01:57 PM

    Thanks a lot! Just a hint, whenever someone uses the free version, you could remind them of the 10 submissions limit when they check the secure link option. Thanks for your great service again!

  • Profile Image

    Answered by David Juárez (Rygar)  on June 26, 2015 at 04:08 PM
    Good afternoon:

    I only use the free version of jotform, but I accidentally used the secure submission link and my 10 ssl submissions are now filled, I got the warning email but then I got another saying my account will be disabled.

     

    Please could to help reactivate my account,
    provided to disable "secure " box in the form embed wizard.

    thank you very much..

    My website:
    http://gpo-bits.com.mx/contacto.html

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on June 26, 2015 at 06:12 PM

    @Rygar I've reset the counter in your account. Please have in mind this can be done only once in lifetime per account.