What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account issues SSL overlimit

    Asked by vipartistservices on April 13, 2014 at 04:46 PM

    I still have over 80 free submissions left. It is saying my forms have ran out because ive used 10 SSL forms. But none of my forms are secured. Could you exlplain this to me please.

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    JotForm Support

    Answered by jonathan on April 13, 2014 at 06:33 PM


    For this time only, I have resetted your SSL count to zero(0) to have the account re-activated. It was previously at 10 SSL already.

    The only way for SSL submissions to accumulate is if the forms were being used with secure URL (https). You can check this in your embedded form or the links you give to your form.

    Should you require to continue using SSL, you can upgrade also to paid plans to have more limits. 

    Hope this help. Inform us if you need further assistance.