What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    save feature doesn t save a form

    Asked by razclud on April 13, 2014 at 05:46 PM

    I worked 3 hours on a form i saved and when i got back to your site the second day, my form was empty, no customization and everything i have been working on.......

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    JotForm Support

    Answered by jonathan on April 13, 2014 at 07:54 PM


    It could be possible that your form was saved to a version where the customization had been removed. This can happen if you have multiple instance of the form builder opened in different browser window.

    Since in the form builder, the auto save is always triggered-- if the form is opened without any changes, that version of the form might have been the latest version auto saved.


    You can use the Revision History feature to restore the form to a specific saved point. If the form was saved with multiple customization (as mentioned), it should be avaialable to revert to that version.

    Hope this help. Inform us if you need further assistance.


  • Profile Image

    Answered by razclud on April 13, 2014 at 08:20 PM
    Thank you Jonathan
    I created it again.
    I really think you should let users specify the height of a field because
    there are many uses for this option.
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    JotForm Support

    Answered by ashwin_d on April 14, 2014 at 02:52 AM

    Hello razclud,

    You can increase the height of your form field by injecting custom css in your form:

    .form-textbox{ height: 50px; }

    The following guide should help you inject the custom css in your form:  http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    You may also like to check the following thread where one of my colleague have explained in detail on how to increase the height of form fields:  http://www.jotform.com/answers/32047-Increasing-field-height

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!