Unable to view signature from the Notifications email

  • Mary Ann Posinger
    Asked on December 27, 2021 at 11:37 AM

    I tested a form to myself before I start using my created form. I signed it and emailed to me but the email I get back is a summary and looks to be okay. However, the two signature spaces appeared only with a blue "?" in the field. I cannot open them. I have tried right-clicking, etc. NOTHING. Pleaser advise. I am working on a Mac and using Safari.

    Page URL: https://www.jotform.com/help/433-how-to-add-an-e-signature-to-your-form/
  • Rose JotForm Support
    Replied on December 27, 2021 at 12:23 PM

    Hi,

    You will be able to view the signature if you view the submissions on your Jotform account. You can click on 'view all submissions" hyperlink below the Email Notificaitions.

    1640624921 61c9f319a03c3 Screenshot 10

    After clicking on that, you will be prompted to the Jotform Tables. All the submissions from a specific form will be stored here in an Excel file format. The signature will show as well.

    1640625042 61c9f392e3f19 Screenshot 21

    Another option to view signatures and data from a submission is going to your Jotform Inbox.

    1640625276 61c9f47c86065 Screenshot 32

    1640625388 61c9f4ece49ad Screenshot 43

    Additionally, you can also enable the option to attach the PDF file of the submission on the Notification and Autoresponder email. In that way, you will also be able to view the signatures on the submission from the PDF file from your email and not have to log in to your Jotform account. SETTINGS > EMAILS > NOTIFICATIFICATIONS > ADVANCED > PDF ATTACHMENT ON.

    1640625498 61c9f55ade682 Screenshot 54

    Related guides:

    https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications/

    https://www.jotform.com/help/269-how-to-view-form-submissions/

    https://www.jotform.com/help/guide-jotform-inbox/

    Thanks,

    Rose