What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to cancel my membership

    Asked by Devin  on April 14, 2014 at 12:50 AM

    I want to cancel my membership!!!!

    cancel paid plan cancel paypal cancel
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    JotForm Support

    Answered by ashwin_d on April 14, 2014 at 05:28 AM

    Hello Devin,

    What is your JotForm account username or the email address you used in your account profile. I am unable to find any details with your email address "2timesthecash@gmail.com".

    Please sign in to your JotForm account and send use the cancellation request. We will do the needful.

    Thank you!

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    Answered by Devin  on April 14, 2014 at 03:20 PM
    try dmalone3641@gmail.com
    ...
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    JotForm Support

    Answered by TitusN on April 14, 2014 at 04:31 PM

    Hello Devin,

    That email came back to a Jotform account dmalone3641

    If you want to cancel the subscription on that accont, kindly do the following:

    1. Log into your PayPal account (dmalone3641@gmail.com)
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.
    When you cancel your subscription you will not be charged again. Your account will remain on an "Economy" paid plan status till the period for which the last payment applied expires.

    Let us know if this helps.