Dropbox Form storage limit

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    Asked on April 14, 2014 at 03:26 AM


    I have recently integrated my Dropbox account with my free Jotform account for a form I've created to allow people to submit photos for a Prom slideshow. I have plenty of storage on my Dropbox so I'm not concerned about running out of space there. However, I've also noticed that pictures submitted seem to upload to Jotform's server as well (which uses Amazon Cloud, I believe).

    Since the free account only comes with 100 MB of storage, I was just curious, once that runs out, if the form will fail to receive submissions - telling users that there is no space left to submit photos. If that is the case, I would definitely like to know before I send it out to my entire school and encounter such technically difficulties. If there is any way to turn off the uploading of files to Jotform's servers (i.e. photos only go to my Dropbox), that would be great.

    Thank you,


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    Answered on April 14, 2014 at 07:39 AM

    Hello Henry,

    When you exceed the 100Mb limit - your forms and account will be suspended pending corrective action, one of which would be to upgrade to a better plan that addresses your needs.

    One of the  core values of our service is to be able to enable management your form submissions (including your uploads) in an efficient and reliable way - so the uploads must come to our server before they are uploaded to Dropbox - hence, there is no technical way to "Turn Off" uploads to our server locations. 

    Does this clarify things?

    Please let us know how we can assist further.