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    it is now the date for my billing cycle to start. how long before my submissions count will return to zero?

    Asked by eojodrabmol on July 28, 2011 at 09:05 AM
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    Answered by allanftd on July 28, 2011 at 09:44 AM

    Hi eojodrabmol,

    Thank you for following up. I believe you're the same person who asked for your account's billing cycle cutoff date. The date that I mentioned in my response to you was when your account is scheduled for downgrade due to overlimit, which is today 2011-07-28. The date when your submissions should reset back to zero is the first date of every month. I apologize for the confusion and inconvenience.

    JOTFORM SUPPORT