Where did all of my submission form data go when I receive their submission contact info in my email?

  • Profile Image
    Asked on April 14, 2014 at 10:44 AM

    During a test run, I entered a fake name & lot of data that was created in Jot Forms (currently active on my website), but when I receive the email with the submission's contact info, it doesn't show anything other than their name and number.


    How do I modify it so that I can actually read that data??


  • Profile Image
    Answered on April 14, 2014 at 12:03 PM

    Hello drnoble14,

    Upon checking your form's notification email, I found that the several form fields are missing in your email template. That is the reason why you do not receive them in your submission emails.

    Please be noted that when you edit your form's notification email alert, it becomes dirty. That means after editing the notification email template, any changes you make in your form will not be reflecting in the email alert and you will have to manually make the changes in your email template as well.

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    You may also like to check the following guide which should help you check your submission records of your form:  http://www.jotform.com/help/269-How-to-view-Submissions

    Hope that helps.

    Thank you!

  • Profile Image
    Answered on April 15, 2014 at 06:30 PM
    Thank you very much!
    that was the fix.
    *David Noble, D.C.*
    WNC Clinic Director
    *www.TheWNC.net *
  • Profile Image
    Answered on April 16, 2014 at 12:07 AM

    Hello David,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!