What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I delete an extra email address from my form

    Asked by kirstenruben on April 14, 2014 at 11:17 AM

    Hello,

     

    I am a graphic designer who has created a form for a client using JotForm. The problem that I am runnning into is that I am unable to remove my email address (which I inserted initially for testing purposes) because it is embedded somewhere where it is not visible to me in the code view. Now, every time my client receives an email notification, I get one too. Can you help me with this issue?

    Additionally, we received a verification code for the gmail address my client is using; however, I am unable to find the screen where I can enter in the code. Could you also help direct me to the location where I can submit it?

     

    Thank you,
    Kirsten

    Page URL:
    http://www.drstephenknoyer.com/appointment.html

    email JotForm problem email notification
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    JotForm Support

    Answered by TitusN on April 14, 2014 at 12:32 PM

    Hello Kristen,

    You can delete your email and add the client's using this guide on how to set up email notifications.

    As far as the verification code goes, your  email is still the one on file for the account (kirstenruben), if your client had a jotform account  - we can move the form in question to his/her account so that to stop recieving notifications completely.

    Thanks